Return & Refund Policy

Last Updated: [DATE]

At ShopzaStore.in, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the product must:

• Be returned within 7-days of delivery
• Be unused, undamaged, and in original condition
• Include original packaging, tags, accessories, and invoice (if applicable)

Returns may not be accepted if:

• The item has been used or damaged after delivery
• The product is missing original packaging or accessories
• The return request is made after the allowed return period

We reserve the right to inspect returned items before approving refunds or exchanges.

2. Return Timeframe

Customers must request a return within 7 days from the date of delivery.

To initiate a return, please contact us at:
ShopzaStore.in@gamil.com

Please include:

• Order number
• Product details
• Reason for return
• Photos/videos (if the product is damaged or defective)

3. Refund Process

Once your returned item is received and inspected:

• You will be notified regarding approval or rejection of the refund
• Approved refunds will be processed to the original payment method

Refunds are typically processed within 30 days after approval.

Please note:

• Bank or payment provider processing times may vary
• Shipping charges (if applicable) may be non-refundable

4. Exchange Policy

We may offer exchanges for:

• Damaged products
• Defective items
• Incorrect products received
• Size or variant issues (if applicable)

Exchange requests must be made within the eligible return timeframe.

Replacement products will be shipped subject to stock availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery.

To help us resolve the issue quickly, customers may be required to provide:

• Clear photos of the product
• Packaging images
• Order details

After verification, we may offer:

• Replacement
• Exchange
• Full or partial refund

depending on the situation.

6. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Used or damaged items caused by customer misuse
• Personal care or hygiene products
• Customized or personalized items
• Clearance or final sale items
• Digital/downloadable products (if applicable)

Non-returnable items will be clearly mentioned on the product page where applicable.

7. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for return.

If the return is due to:

• Damaged product
• Wrong item delivered
• Defective product

→ ShopzaStore.in may cover the return shipping cost.

If the return is due to:

• Change of mind
• Incorrect order placed by customer
• Preference issues

→ Customers may be responsible for return shipping charges.

Shipping charges paid during checkout may not be refundable unless otherwise stated.

8. Cancellation Policy

Orders may only be canceled before they are shipped.

Once the order has been dispatched, cancellation requests may not be accepted.

To request cancellation, contact us immediately at:
ShopzaStore.in@gamil.com

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: ShopzaStore.in
Email: ShopzaStore.in@gamil.com
Address: India, Bihar

We appreciate your trust and support, and we are committed to providing a smooth and reliable shopping